People with special needs

Guided tours for families and children or adults with special needs

Our tour guides are trained to provide an accessible tour for everyone. If you’d like to book a tour for someone with a neurological disability, an intellectual disability, someone who is deafblind, someone with multiple disabilities, or any other disability that makes you prefer not to join the regular tour, it’s possible to book a private tour for families and children as well as adults. You can book the tour for yourself or for your own group. The total cost is € 30.

The tour guide will assess your needs and can tailor the tour to suit you or your group at your own pace.

Visitors with communication challenges

To help adults and children enjoy and engage more fully with their museum visit, we offer a pictogram museum guide. It features pictograms related to the museum experience that the visitor or their companion can use to communicate about the museum.

Sunflower Lanyard

The Sunflower Lanyard is a simple tool that allows you to voluntarily let others know that you have a disability that may not be immediately apparent—and that you might need a helping hand, understanding, or a little extra time. Our staff are familiar with the Sunflower Lanyard. If you don’t have a lanyard but would like one, you can ask for a green-and-yellow lanyard at the information desk. Security will then take extra care to accommodate you.

Preparation guide

If you’d like to be well-prepared, download our special preparation guide . From what the building looks like to what the staff is wearing and where the information desk is: everything is explained with clear photos.

Companions

If you are unable to move around the museum independently, you may bring a companion. They may enter for free. However, they will need a (free) admission ticket and a start time. The start time must be reserved in advance. You can do so here . Select “other valid admission ticket” as the ticket option. The ticket can be picked up at the ticket counter.

Accessibility map

Ask at the information desk for the accessibility map , which shows the locations of elevators, benches, accessible restrooms, etc.

Skip the line

Do you have an invisible disability that prevents you from standing in line at the entrance for a long time? Fill out this form to enter immediately.

Wheelchair-accessible restroom

Wheelchair-accessible restrooms with a low sink are available.

Changing place

The changing place is a changing room for adults and older children. It features a mobile lift with a sling, a bed, and a sink. There is no toilet available. You may also bring your own sling (with loops). Ask at the Information Desk for the location. We’ll be happy to show you the way.

Backpacks

Backpacks or oversized handbags are not permitted in the museum. Do you need to bring a bag into the museum for medical reasons? The Information Desk will gladly provide you with a label. This lets security know that your bag is permitted.

Accessible parking space

There are several disabled parking spaces in the vicinity of the museum. More about accessibility.

Questions

Do you have questions or tips regarding accessibility? Please email [email protected] .